Canon Professional Services is Now a Paid Product Support Service

Industry News

by Jürgen MoorsMarch 8^th, 2023

Canon Professional Services (CPS), a comprehensive support program that helps Canon customers keep their equipment on track, is now a paid product support service. There are several different annual membership types available, so let’s find out which service best fits your needs.

Until now, membership for Canon’s Professional Services has been free and customers only had to register. Canon has redesigned the service and turned it into a paid model, beginning in February 2023.

CPS membership will be through annual fees offering various tiers for self-employed professionals, small and medium businesses, as well as corporate packages for larger businesses. Multiple employees of the same organization can access and use the benefits and get support from Canon Professional Services at the same time.

If you are a customer already using an EOS R5 or a C300 Mark III, for example, and have a free CPS membership, you can migrate your existing account to the new service following these steps:

• Create a business account and validate your company information
• Tell them if you are a business
• Move your products to your business account
• Choose the CPS level that would best support your business
• Receive a VAT invoice, pay, and start using membership benefits

CPS – service details

Priority Support
Dedicated direct phone line and email helpdesk. Canon experts offer technical support, membership help, and product advice.

Fast Track repair loans
Canon will repair or service your product in 2 days at one of the specialist CPS service centers, with a free backup loan if you need it.

International Support
Get help abroad at local service centers across Europe, the Middle East, and Africa. Support for accredited photographers at major sports and entertainment events globally.

Exclusive Events and Experiences
Exclusive invitations to events, workshops, Canon experiences, and special offers to keep you updated.

Canon Club

If you think a paid membership at Canon Professional Service is too expensive and not what you need, then the Canon Club might be an alternative for you. For hobbyists and enthusiasts, Canon has launched the Canon Club, a community platform for creatives where members can learn, explore and get inspiration from other Canon enthusiasts. For further information, please check out the Canon Club website.

CPS – small & medium businesses

Best suited for freelancers and small to medium-sized businesses

Silver membership

• Annual Fee: €100 excl VAT
• Qualification Points: 500 – 999
• Service Discount: 10%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €100
• Fast Track Servicing for EOS & lenses: 5 days
• Fast Track Servicing for Video & Cinema: 5 days
• Upon request: no
• CPS Priority Helpdesk: yes
• CPS community benefits: yes

Gold membership

• Annual Fee: €200 excl VAT
• Qualification Points: 1000 – 1599
• Service Discount: 15%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €200
• Fast Track Servicing for EOS & lenses: 3 days
• Fast Track Servicing for Video & Cinema: 5 days
• Upon request: Upon request if service time exceeded
• CPS Priority Helpdesk: yes
• CPS community benefits: yes

Platinum membership

• Annual Fee: €350 excl VAT
• Qualification Points: 1600+
• Service Discount: 20%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €350
• Fast Track Servicing for EOS & lenses: 2 days
• Fast Track Servicing for Video & Cinema 5 days
• Upon request: By request
• CPS Priority Helpdesk: yes
• CPS community benefits: yes

CPS – corporate membership

For medium to large organizations with 25-250 units of equipment

Corporate C

• Annual Fee: €1000 excl VAT
• Two-Year Fee: €1900 excl VAT
• Three-Year Fee: €2700 excl VAT
• Qualification Points: 2500 – 4499
• Service Discount: 20%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €1,000
• Fast Track Servicing for EOS & Lenses: 3 days
• Fast Track Servicing for Video & Cinema: 5 days
• Backup Loans: Upon request, if service time exceeded
• CPS Priority Helpdesk: Yes
• CPS community benefits: Yes
• Onsite maintenance day: 0
• Technical Skills product training: Yes

Corporate B

• Annual Fee: €3000 excl VAT
• Two-Year Fee: €5700 excl VAT
• Three-Year Fee: €8100 excl VAT
• Qualification Points: 4500 – 10,000
• Service Discount: 20%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €2,000
• Fast Track Servicing for EOS & Lenses: 3 days
• Fast Track Servicing for Video & Cinema: 5 days
• Backup Loans: Upon request if service time exceeded
• CPS Priority Helpdesk: Yes
• CPS community benefits: Yes
• Onsite maintenance day: 1
• Technical Skills product training: Yes

Corporate A

• Annual Fee: €5000 excl VAT
• Two-Year Fee: €9500 excl VAT
• Three-Year Fee: €13500 excl VAT
• Qualification Points: 10,000
• Service Discount: 20%
• Unlimited Inbound & Return Shipping: included
• Maintenance Allowance: €3,000
• Fast Track Servicing for EOS & Lenses: 3 days
• Fast Track Servicing for Video & Cinema: 5 days
• Backup Loans: Upon request, if service time exceeded
• CPS Priority Helpdesk: Yes
• CPS community benefits: Yes
• Onsite maintenance day: 2
• Technical Skills product training: Yes

In which countries will Canon CPS change?

Countries that will offer the fully paid CPS programme are:

• Austria
• Belgium
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Spain
• Sweden
• United Kingdom

Price and availability

The new paid Canon Professional Services Programme starts in February 2023.

• Silver membership for small & medium businesses: annual fee: €100 excl VAT
• Gold membership for small & medium businesses: annual fee: €200 excl VAT
• Platinum membership for small & medium businesses: annual fee: €350 excl VAT
• Corporate C membership annual fee: €1.000 excl VAT
• Corporate B membership annual fee: €3.000 excl VAT
• Corporate A membership annual fee: €5.000 excl VAT

More information about the Canon CPS Programme is available here, and we also recommend reading the Terms of Use.

So what do you think about the CPS Programme? Do you have a CPS account? Have you ever used the service? Will you upgrade to the new paid service? Please leave us your thoughts in the comment section below.